Reader Mike consulted Best Buy about removing a Trojan that was infecting his computer. They suggested that he buy an external hard drive, pay Best Buy to back up his data, and use his computer's restore disc. Mike agreed. 5 days later he got his computer and his external hard drive back — mostly empty, except for the shortcut to the folder where the data was stored.
None of the files within the folder had actually been transferred. Kudos to you for not waiting until after you nuked your hard drive to check the external. If Best Buy doesn't offer a refund for the services they did not perform, we wouldn't hesitate to contact our credit card company and request a chargeback.

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